Reference

Read These Terms Before You Open Your Account

These terms set out what you can expect from rajaberas88 and what we expect from you — covering account use, wallet transactions via DANA, OVO, and GoPay, and how disputes are handled.

Account RulesDANA · OVO · GoPayIndonesia Eligible RegionsFair Use PolicyContact Rights
rajaberas88 Read These Terms Before You Open Your Account
REACH US DIRECTLY

Contact Us About Your Terms Questions

If any part of these terms is unclear, or if you want to request a change to your account details, our Indonesia support team is reachable through the channels below. We handle wallet verification queries — including DANA linking, OVO account confirmation, and GoPay transfer disputes — through the same contact paths. Have your account ID ready when you reach out so we can resolve your query without back-and-forth.

Live Chat Reach our Indonesia support team through the live chat widget in your account dashboard. Available around the clock for account and transaction queries.
Email Support Send detailed terms or account queries to our support email. We aim to respond within one business day. Include your account ID and the transaction reference if relevant.
Account Help Centre Browse self-service answers on wallet linking, account access, and fair-use policies. Covers DANA, OVO, and GoPay steps in plain language.
HOW WE HANDLE DATA

Account Security and Your Rights Under These Terms

Your account data and wallet details are held under strict access controls. We do not share your DANA, OVO, or GoPay account numbers with third parties outside of what is needed to process your transaction. You have the right to request a copy of the data we hold on your account, to ask for a correction if something is wrong, or to request closure of your account at any time by contacting our support team. These rights exist alongside — not instead of — the terms you accepted at registration.

Data Retention

We keep account and transaction records for as long as required by applicable regulations in eligible regions. You can request a summary of your data through the support email at any time.

Cookie Use

Our platform uses session cookies to keep your account logged in across pages on mobile and desktop. No third-party tracking cookies are placed without your consent on first visit.

Account Security Steps

We use OTP verification at login and at the point of wallet withdrawal. If you suspect unauthorised access, contact live chat immediately to freeze your account while we investigate.

Requesting Changes

To update your registered phone number, linked wallet, or account email, submit a request through live chat or email with your account ID and a valid identity confirmation.

Common Questions About These Terms

Here are the questions we hear most often about account rules, wallet transactions, and what these terms mean in practice. If your question is not covered below, reach out to our support team directly.

Yes. Every deposit or withdrawal — whether via DANA, OVO, or GoPay — is covered by these terms from the moment you confirm the transaction in your wallet app.

No. We will notify you through your registered contact before any material update takes effect. Continued use after that notice means you accept the updated terms.

We may suspend or close your account. If a pending wallet balance exists at the time, we follow a review process before any funds are handled — you will be notified by the support team.

Send a request to our support email with your account ID. We will compile and return your account data summary within the timeframe required under applicable regional regulations.

Access depends on local law and is available only in eligible regions. If regulations in your area change, those rules take precedence over these terms, and we will communicate any impact to your account.

Start with live chat for fast response, or send a detailed email if the matter needs documentation. Include your account ID, the relevant transaction reference, and a short description of your concern.